PHOTOCOPIERS, PRINTERS, FAX MACHINES

Lines on the Copies?

Is there a line down the page while copying from the document feeder, but not off the glass?
Check/clean the stationary document feeder scanner glass.

Paper Jams-Paper

Causes...Unbelievable, BUT TRUE!!!
* Damp/wet paper from high humidity (summer rain & heat) causes the paper to stick together.
* Dry paper from low humidity (usually winter) cause static and paper sticking together.
* Paper imperfections: poor trimming leads to edges on the paper and not feeding properly.

To Resolve:

Wet or Dry Paper:
Open a fresh package of paper and take about 200 pages from the middle of the package.
Always fan the paper to put air between the pages. Place in paper tray.
To test, run copies or prints.

Paper Imperfections:
#1 Rotate the feed edge.
#2 Flip the paper in the tray.

Paper Jams-Machine

FOLDER/INSERTER SYSTEMS

Jamming While Inserting

* Check to make sure the window screens (if windows are used) are sealed properly.
* Are you using cross-back envelopes? These are the recommended envelope of choice due to the way the envelope opens and widened mouth of the envelope.
* Make sure you are inserting a maximum of 5 sheets of paper per regular #10 envelope.

MAILING SYSTEMS

Jamming

* If envelope is sealed already, make sure seal is switched to OFF.

Please provide the following information when placing a service call by phone:

* Company Name:
* Contact Name:
* Phone Number:
* Equipment Model:
* Specific Problem:
* Status:

Example Status: "system down" or "still works with problem".